A few years ago a my client Legacy Builders told me to read this great book Raving Fans: A Revolutionary Approach To Customer Service
by Ken Blanchard and Sheldon Bowles and I did. What an ideal to strive for in business. It was a fantastic book and it became part of my business philosophy. If you are in business for yourself you should read this book. I have taken pride in being a small company being able to offer a level of service many larger company's have forgotten exist. I recognize this when I see that same service in other businesses. So today I am here to rave! I want to tell you about some actions that I have been a part of that need to be raved about, because the small business doesn't get enough rave. Please feel free to rave as well. Leave a comment about a small business you have been impressed with and why.

It is no secret we create and design web sites and many times we even pickup where other designers have left off. Recently a new client asked us to pickup the maintainance of their web site. While editing their site we found out that the designer they used purchased a third-party tool to create some dynamic navigation on the web site. So to make it easier on our selves we decided we would invest in the same tool called Web Menu Studio by Coalesys, Inc. We downloaded the application, made the change, and it did not work. We tried to find the problem and no luck. After readng the help files with no further clue we gave up and asked for help. I have to say I was amazed we received an email so quickly. Joe our contact has been trying to help, he even offered to look at the original project file. Talk about above and beyond - so Joe I say - "you rock" - we are now big fans, and we will check back to your web site for new applications that make our lives better.

Now it's your turn - tell us who has impressed you with their service. Rave about a small business that you love!

Labels: small business